Frequently Asked Questions

Find answers to common questions about our sporting event packages including State of Origin, AFL and NRL Grand Finals, Melbourne Cup, Australian Open, and more.

Account & Dashboard

Booking & Packages

Payment & Pricing

Travel & Accommodation

Events & Tickets

General

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Frequently Asked Questions

Account & Dashboard

How do I access my dashboard?

Where can I update my account settings?

How do I change my notification preferences?

Can I switch between light and dark mode?

How do I update my password?

Can I delete my account?

Booking & Packages

How do I book a package?

Can I customise my package?

What's included in the package price?

How far in advance should I book?

How do I view my bookings?

What do the different booking statuses mean?

Can I message you about my booking?

Payment & Pricing

What payment methods do you accept?

Is a deposit required?

What is your cancellation policy?

Are there any hidden fees?

Travel & Accommodation

Do you provide accommodation?

Are flights included?

What about airport transfers?

Do you offer event-day transportation?

Events & Tickets

What ticket categories are available?

Can I choose my seat location?

What happens if an event is cancelled or rescheduled?

Can I attend multiple events?

General

Is this service only for groups?

Do you offer travel insurance?

What if I have dietary requirements or accessibility needs?

How do I contact you if I have more questions?

What are featured packages on the home page?

Can I browse all available packages?

Do you have a mobile app?

Still have questions?